Refund policy

We offer hassle free replacements for items damaged during transit. We do not accept returns. We do no resell or restock used and tried items.

Damaged/wrong products need not be returned for a refund. 

To contact us about replacements, you can contact us at via the contact page on this website or email us within 7 days of receipt of the order.

Items returned due to 'refusal to accept' or 'non availability of consignee' can be refunded after deducting the shipping fee, return shipping and a restocking fee or reshipped on payment of the shipping fee. 

You can always contact us for any questions regarding returns or replacements at spruceandpop@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. We will need images to corroborate your claim within 7 days of delivery.

Exceptions / non-returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
We do not accept exchanges. We do no resell or restock used and tried items. 

Refunds
We will notify you once we’ve reviewed your complaint or query, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at spruceandpop@gmail.com.